Big data playing bigger role as airlines personalise service
You’re settling into your window seat, bound for a summer vacation, when the flight attendant wishes you a happy birthday or commiserates about the lousy weather that delayed the last leg of your trip.
It might feel like the flight crew has been scouring your recent social media posts, but at some airlines, that wouldn’t be necessary.
Carriers like United Airlines, Delta Air Lines and Southwest Airlines are giving gate agents and flight attendants access to more customer data in hopes of giving passengers more personalized service.
Latest posts by Charlotte Marek (see all)
- LYFT WILL PAY YOU TO DITCH YOUR CAR. WILL IT WORK? - 28 September 2018
- INSIDE THE SECRET CONFERENCE PLOTTING TO LAUNCH FLYING CARS - 28 September 2018
- HOW ARTIFICIAL INTELLIGENCE COULD PREVENT NATURAL DISASTERS - 28 September 2018