Why big data could mean you never miss a train again

What projects  are you and Trainline’s data science team currently working on?

We work with vast quantities of travel data (127,000 journeys are taken by our customers every day) to enhance the travel experience with new, smart innovations. These innovations are designed to help customers in many ways, from saving them money to helping them find the best ticket for their journey in a quick and easy way.

One of the projects my team has been working on recently is enhanced disruption notifications for our customers. Soon to launch in beta in our voice app, enhanced disruption notifications use machine learning and natural language processing to ‘read’ the rail operators’ Twitter feeds, analyse them and share relevant contextual journey updates matched to the individual traveller. It’s a first for the rail industry in the UK and we’re really excited to launch it.
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Francesca Marocchino

Francesca is greatly interested by the blockchain technology and how to make the best use of it. She likes to study the positive and negative impact new technologies can have on our lives. Also very passionate about the IOT and the development of smart cities, she believes we can all innovate to shape our future and preserve our planet at the same time.